CalDMV: Simulation of Customer Interactions

CalDMV: Simulation of Customer Interactions

The Problem

California DMV sought to  reduce the cost of serving its customers while improving overall service level and satisfaction.

The Solution

A simulation model allowing DMV to understand the interaction of DMV office locations, staff resource levels, and the use of self-help kiosks, against several customer makeup scenarios.

Skills

Posted on

October 26, 2015